You think your RMM lost a device, and now the PSA will delete the customer’s billing record.
This is the . And if you’ve seen it, you know exactly the wave of nausea that follows.
Instead of saying: “These 10 inactive devices were removed from RMM. Remove from PSA too?” They say: “CRITICAL: PERMANENT DELETION PENDING FOR 10 CONFIGURATIONS. ACTION REQUIRED.”
You have excluded devices (printers, network gear, servers) in the RMM contract but the PSA still counts them. Or you have a minimum billable unit clause.
Your heart drops. Your palms sweat. Did you just approve a change that will wipe out three years of ticket history? Did you just break the bridge between your Professional Services Automation (PSA) tool and your Remote Monitoring and Management (RMM) platform?
The CEM DT-172 is a smart data logger with internal sensors for both humidity and temperature. All values are shown in the display, that is present, max., min. and time. The logger is perfect for many different applications like office environment or temperature controlled transportation or clean rooms. The loggings are stamped with time and date and the large memory enables logging of 16,000 data sets.
In the software alarms limits can be programmed and the loggings are easily transferred and printed as graph or list.
The CEM DT-172 is delivered ready to use with battery, wall mount, software, USB cable and manual.
You think your RMM lost a device, and now the PSA will delete the customer’s billing record.
This is the . And if you’ve seen it, you know exactly the wave of nausea that follows.
Instead of saying: “These 10 inactive devices were removed from RMM. Remove from PSA too?” They say: “CRITICAL: PERMANENT DELETION PENDING FOR 10 CONFIGURATIONS. ACTION REQUIRED.”
You have excluded devices (printers, network gear, servers) in the RMM contract but the PSA still counts them. Or you have a minimum billable unit clause.
Your heart drops. Your palms sweat. Did you just approve a change that will wipe out three years of ticket history? Did you just break the bridge between your Professional Services Automation (PSA) tool and your Remote Monitoring and Management (RMM) platform?